

PROTECTION OF PRIVACY AND PERSONAL INFORMATION POLICY
At 9192-3409 Québec Inc., we attach great importance to the protection of the personal information of our customers, employees and representatives. In accordance with private sector personal information protection laws , we are committed to preserving the confidentiality of all personal information collected in the course of our activities.
The purpose of our privacy policy is to inform you about our practices and policies for collecting, using, disclosing, retaining and protecting your personal information. By providing us with your personal information, you accept the terms of this policy and authorize us to process your information in accordance with it.
1. Consent
1.1 Commitment to privacy protection
We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.
1.2 Acceptance of the terms of our policy
By providing us with personal information, you agree to the terms of our privacy policy. This includes your consent to the collection and use of your personal information in accordance with this policy.
1.3 Right to withdraw consent
You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of this withdrawal, such as the inability to provide certain products or process certain requests. Your decision to withdraw will be recorded in our records.
1.4 Exceptions to the need for consent
In certain exceptional circumstances, we may collect, use or disclose personal information without first obtaining your consent. This may happen in situations where legal, medical or security requirements make obtaining your consent impossible or impractical. These situations include, but are not limited to, cases of suspected breach of contract, fraud prevention or detection, or law enforcement needs.
2. Collection of Personal Information
2.1 We collect personal information through various means, such as:
● Emails and communications with our customer service
● Online application forms (including appointments)
● Video surveillance
2.2 We may also collect information through third parties, such as:
● A technology service provider such as an ordering platform or a newsletter service.
● A recruitment portal that allows candidates to submit their CV and personal data.
● Professional social networks such as LinkedIn for recruitment or marketing purposes.
● A consultant who provides part of the services we offer to our clients.
● An agency that answers questions or handles complaints from our customers.
● A customer satisfaction survey company that collects feedback on our products or services.
● An online payment service provider to process financial transactions.
● A cloud computing company that stores customer data.
● A digital marketing company that analyzes user behavior on our website.
● An IT security service provider that monitors threats and protects data.
● A customer relationship management (CRM) company that helps organize and analyze customer interactions.
● A logistics provider that manages product delivery and collects information about recipients.
3. Types of Personal Information Collected
3.1 We collect various types of data, including but not limited to:
● Personal identifiers (name, postal address, email, telephone number)
● Financial information (salary, payment details, credit history)
● Demographic information (age, ethnicity, nationality, location)
3.2 Children's Privacy
We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you represent that you are at least 14 years old. If you are under 14, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 14, we will attempt to immediately delete such information from our files and records. We also encourage minor users of the Website aged 14 or over to ask their parents or guardians for permission before sending any information about themselves over the Internet.
If you believe that a child under 14 has provided us with personal information, please contact us using the details provided in the following section.
4. Use of Personal Information
4.1 We use your personal information for a range of essential activities:
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Responding to requests: To effectively respond to your requests and queries.
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Managing transactions: Processing payments and issuing receipts for completed transactions.
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Registrations and participations: Management of your registrations for events, training courses, newsletters.
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Human resources management: For internal management and administration of human resources, recruitment, employment contracts and service agreements.
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Improving the customer experience: Operating, maintaining and improving our service, personalizing your experience, and providing requested services and information.
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Marketing communications: Sending relevant information, special offers and news, with the option to unsubscribe at any time.
These uses are intended to enrich your experience with our services and to facilitate effective interaction with our organization.
4.2 We offer various options to allow you to control and limit the collection of your personal information.
These options include:
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Communication Choices: You can choose to receive communications from us by different means (phone, SMS, email), or opt out of them altogether.
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Granular Consent: In most situations, when we collect information for specific purposes, you have the opportunity to consent only to certain uses of your data.
It is important to note that some of these options may limit your access to all of the features of our Service. For example, by refusing certain cookies, some parts of our website may not function as intended, or by choosing not to create an account, certain personalization features may not be available.
5. Sharing and disclosure of personal information
5.1 Personal information collected by our organization is accessible to specific categories of our personnel and certain partner organizations, for the purpose of providing our products and services effectively. For example:
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Customer service: Access contact information to respond to requests.
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IT department: Access technical data for support and maintenance.
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Marketing department: Use data for advertising campaigns and market research.
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Delivery partners: Receive addresses for order delivery.
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Payment service providers: Access financial information for transaction processing.
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Personal information and data security officers: Access information to ensure data security and protection from unauthorized access or cyber-attacks.
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Legal consultants: Use data to ensure compliance with applicable laws and regulations.
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Cloud Service Providers: Host data on secure servers, allowing for storage and retrieval of information.
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Research and Development Partners: Access certain data to collaborate on new product/service innovations or improvements.
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Collection Agencies: In cases of default, certain information may be shared with external collection agencies.
We ensure that this information is used exclusively for the stated purposes and in compliance with confidentiality. Data transfers outside Quebec are carried out within the framework of international collaborations, while ensuring adequate protection of the information in accordance with the laws in force.
6. Security of personal information
6.1 Security Measures for the Protection of Personal Information
To ensure the security and confidentiality of personal information, 9192-3409 Québec Inc. adopts rigorous security measures, including both physical and technological aspects. Here are some concrete examples:
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Physical security: Use of electronic locking systems and security locks for access to offices, cabinets and filing cabinets, installation of surveillance cameras, and restriction of access to areas where personal data is stored.
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Access controls: Limiting access to personal data to authorized employees only.
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Staff training: Regular staff awareness training on data security best practices.
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Data encryption: Protection of sensitive data using advanced encryption techniques.
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Intrusion Monitoring and Detection: Setting up systems to monitor any suspicious activity and detect potential intrusions.
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Disaster Recovery Plans: Developing plans to quickly restore data in the event of an incident such as a power outage or cyberattack.
These measures are designed to protect personal information from unauthorized access, use
or disclosure, and to maximize its integrity and confidentiality. Although we do our utmost to protect your personal data, it is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee its absolute security.
6.2 Staff and Board Commitment
Each employee, director, volunteer, independent contractor or ad hoc advisor serving on our board committees agrees to respect the personal information we collect. In addition, these individuals agree to maintain the confidentiality of information specific to our business and not to disclose or use it for personal or other benefit. This commitment exists from the time the employee, director, volunteer, independent contractor or ad hoc advisor takes office and continues indefinitely.
7. Retention and Destruction of Personal Information
We will retain your personal information only for as long as is necessary for the purposes
set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes, and to enforce our legal policies.
We will also retain usage data for internal analysis purposes. This data is generally retained for a shorter period, unless it is used to strengthen the security or improve the functionality of our website, or we are legally obligated to retain it for longer periods.
8. Your Rights
8.1 Recognition and Respect of Your Rights:
As part of our Privacy Policy, we recognize and respect the fundamental rights of individuals concerned by the personal information we hold. These rights include:
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Right of access: Individuals have the right to consult the personal information we hold about them. For example, a customer can ask to see the data collected when registering for our service.
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Right of rectification: If information is inaccurate or incomplete, individuals can ask for it to be updated. For example, an employee can ask for their incorrect postal address to be corrected in our records.
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Right to de-indexation: Individuals can request that their personal information be removed from distribution or that any hyperlink associated with their name be de-indexed, in the event that such distribution causes them harm or is in violation of the law or a court order. This right to erasure or to be forgotten allows individuals to control the availability of their personal information on the internet.
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Right to lodge a complaint: If individuals have concerns about the processing of their data, they can lodge a complaint in accordance with our established process.
Subject to applicable laws, upon receipt of a written request from an individual and after verifying their identity, we will inform the individual whether we hold personal information about them and provide them with that information.
We may refuse an individual access to their information in accordance with applicable laws, in which case we will provide reasons for our refusal.
To facilitate these rights, the contact details of our Privacy Officer are clearly indicated for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.
9. Policy Changes
This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to review this privacy policy regularly to stay
informed of any changes.
10. Contact
Any requests or questions about this privacy policy may be sent to the person responsible for the protection of personal information at the following address:
● By email: lavieaulac@outlook.com
● By telephone: 819-210-0162
Policy Effective Date: September 14, 2023
Last Updated: August 28, 2024
